STOCKTON — The Internet has changed the way nearly every industry works. Few industries have been impacted more than the travel industry.
Travel agencies, once the go-to source for booking everything from hotels to airline flights, have seen the biggest challenge to their very existence. No longer can an agent just offer a flight and hotel, they must give customers more to compete against online agents like Expedia, Orbitz or Travelocity.
“You’ve got to be able to do something for the client that the online sources can’t,” said Randy Cesena, director of operations at I Need a Vacation in Stockton. “When agents buy in bulk, the vendors will give us stuff you won’t get through the online places.”... Read More